Refunds and Cancellation
The short version: you have 14 days to change your mind on anything you buy here, for any reason, and you get all of your money back. After that, subscriptions can be cancelled at any time and stop at the end of the period you have paid for.
Your statutory right of withdrawal
Buying online from a trader in the EU gives you 14 days to withdraw without giving a reason. The law allows a trader to take that right away for digital content and for services that start immediately, if the buyer agrees to it at checkout. Solum does not do that. Your plan is usually delivered and coaching usually starts inside the 14 days, and you keep the full right to withdraw anyway.
The 14 days run from the day you pay. To withdraw, email hello@solumfitness.com from the address you bought with and say so. You do not have to give a reason or use any particular form.
Level 1, Foundation Reset, €49 one-time
A full refund within 14 days of purchase, including after the material has been delivered to you. After 14 days Level 1 is not refundable, because everything it includes has been delivered by then.
Level 2 and Level 3, subscriptions
- In the first 14 days after your first payment: a full refund, whether or not coaching has started.
- After that: cancel at any time. Cancellation takes effect at the end of the period you have paid for, monthly or three-monthly, and coaching continues until then.
- Periods already under way are not refunded in part, and that includes the remaining months of a three-month period.
- Cancel before the renewal date to avoid the next charge. A renewal you did not want and tell us about within 7 days, with no coaching used in the new period, is refunded in full.
- If Solum ends your subscription, the unused part of the current period is refunded.
The Hume kit at Level 3
Level 3 includes the Hume Body Pod and Hume Band, bought for you and yours to keep. Because they are physical devices with a real cost, they have their own rule.
- The kit is ordered once the first 14 days of your subscription have passed, so withdrawing in that time never involves sending anything back.
- The kit becomes yours to keep once three months of Level 3 have been paid, either as three monthly payments or one three-month payment.
- If you cancel before that, you choose: return the kit in good working condition within 14 days of cancelling, at your own postage cost, or keep it and pay the price Solum paid for it, shown on the invoice we send you.
- A faulty device is replaced or repaired under Hume Health's warranty and your two-year statutory guarantee, at no cost to you. Tell us and we will handle it with them.
The free ten day plan
Free, so nothing to refund. Unsubscribe at any time from any email.
How to ask
Email hello@solumfitness.com from the address you signed up with, and say what you would like: to withdraw, to cancel, or a refund. You will have a reply within two working days. Refunds go back to the payment method you paid with, are sent within 14 days of your request and usually much sooner, and can take 5 to 10 working days to show on your statement after that.
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